- support center

How does it work?

  • What do we need from you?

    To make use of our services, you will need to authorize us to contact shops in your name and collect the VAT. ...

    Mar 25, 2016 03:03PM CET
  • Requirements for purchase receipts

    Your purchase receipt must meet a couple of standard requirements to get a VAT refund. Be aware that not all s...

    Feb 18, 2016 03:35PM CET
  • What about the customs stamp?

    Visit EU-Customs within three months after your purchase to get a Customs stamp. Be aware that Customs will on...

    Feb 05, 2016 03:51PM CET
  • What do I do with my stamped receipts?

    After registering your receipt via our app or website, please send them to our international business reply nu...

    Apr 03, 2018 06:17PM CEST
  • How is the service fee calculated?

    There are two different ways to submit your claim and each tool has a different formula that determines the se...

    Feb 26, 2018 09:58AM CET
  • Why are the NCP details important?

    The NCP-details of the person claiming the VAT must be mentioned on the purchase receipt. EU-Customs will only...

    Feb 05, 2016 03:52PM CET
  • When can I expect my VAT refund?

    Dear, Thank you for contacting us. Depending on a shop's payment terms, it can take an average of 15 to 30 b...

    Jul 23, 2018 02:41PM CEST
  • How can my refund be reimbursed?

    At this moment, we have three ways to reimburse the VAT to you: 1. We can transfer your refund to your Europe...

    Aug 23, 2017 03:44PM CEST
  • What about online purchases?

    If you have purchases online at a webshop in the EU, you can also claim back the VAT. Most webshops will reque...

    Sep 30, 2016 10:04AM CEST
  • Where can I find customs at Amsterdam Schiphol?

    There are two Customs offices at Schiphol airport. One office is located before passport control, in departure...

    Dec 01, 2016 02:22PM CET

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