To make use of our services, you will need to authorize us to contact shops in your name and collect the VAT. You will automatically receive an authorization in your email once you register for a VAT refund.
The authorization must be signed and sent to us together with the original stamped purchase receipts. We can only start processing your refund once we receive the signed authorization and the stamped purchase receipts.
If you are making use of our service for the first time, we will also need a copy of your passport or other document stating your non-EU residency.