vatfree.com - support center

Am I eligible for a VAT refund?

Last Updated: Mar 25, 2016 02:55PM CET
You are eligible if you meet the NEMS-requirements:

N - you are a non-EU resident and purchase goods in the EU for personal use.

E - you export the goods to your home country within three months after the time of purchase.

M - you spend a minimum amount per shop, per day. Check minimum purchase amount per EU-country

S - you have collected a Customs stamp either at EU-Customs or at Customs upon arrival in your home country, as proof that you have exported the goods.

Please note! 
Your purchase receipt must state the following information:
NAC* details of the shop (seller)
NCP** details of yourself (buyer)
Description of goods
Purchase price
Total amount VAT

*NAC = name, address and country of residence
**NCP = name, non-EU country of residence and passport number

Contact Us

  • Post a Public Question
  • Email Us
  • Call us @ +31 (0)88 828 37 33
support@vatfree.com
http://assets2.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete